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This café's masterful response to a snotty TripAdvisor review is going viral
JUST A WARNING: This might make you think twice about complaining about being ‘ripped off’ in future.
Facebook / Bennett's Café and Bistro Facebook / Bennett's Café and Bistro / Bennett's Café and Bistro
Last month, Bennett’s Café in York received a TripAdvisor review from a customer complaining that she should not have been charged £2 for hot water and a slice of lemon.
Twitter / @timeoutpk Twitter / @timeoutpk / @timeoutpk
She wrote:
The management of Bennett’s café didn’t let this lie - they went to great pains to explain to the customer just why she was not ‘ripped off’.
They even offered a detailed lesson in how restaurant overheads work, because they’re good like that.
TripAdvisor screengrab via Independent.co.uk TripAdvisor screengrab via Independent.co.uk
After describing the 2-3 minutes work the waiter had to do to serve the customer hot water and lemon, they broke down the exact costs of running a café for an hour:
“Therefore, the cost is £40 per hour or 67p a minute, meaning that the cost of providing you with 2-3 minutes service was £1.34-£2,” they wrote.
“Perhaps the rudeness you perceived in me was triggered by the disrespect that I perceived in you by your presumption that you could use our facilities and be waited on for free.”
Giphy Giphy
That’s us told.
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