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LAST WEEK THIS receipt from Temple Bar caused quite a stir when it appeared on Twitter:
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€19.90 for two pints and two packets of crisps? Outrageous! Or is it?
Property expert Edward Heaton headed to London’s Wellesley Hotel in Knightsbridge recently for a meeting. He ordered three 500ml bottles of San Pellegrino sparkling water.
This was the bill:
Avoid @wellesleylondon - £75 for 3 San Pellegrino in their garden. Not told of minimum spend of £25/head. #ripoffpic.twitter.com/0QRHaROsqa
The three bottles of water cost £5.50 each, with another £8.33 service charge added. But the hotel then charged a further ‘minimum spend’ fee of £25 per person for using their cigar terraces after 4pm, bringing the bill to a total of £75.
Heaton told the Huffington Post “For £75, we probably could have had a nice glass of wine each or maybe even a bottle of champagne. But three bottles of water? I wasn’t angry. I was just totally bemused.”
He paid the bill to avoid making a scene in front of his client, but contacted the hotel later to complain about the fact that the minimum spend was never brought to his attention. This was their response:
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Heaton, along with the rest of Twitter, was not entirely satisfied:
@wellesleylondon - still no apology though and no refund. I will let others decide what that says about your attitude to customers...
Wednesday 25 December, 2024
Wednesday 25 December, 2024
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This receipt from a hotel bar in London puts Temple Bar's prices to shame
LAST WEEK THIS receipt from Temple Bar caused quite a stir when it appeared on Twitter:
Whoops!
We couldn't find this Tweet
€19.90 for two pints and two packets of crisps? Outrageous! Or is it?
Property expert Edward Heaton headed to London’s Wellesley Hotel in Knightsbridge recently for a meeting. He ordered three 500ml bottles of San Pellegrino sparkling water.
This was the bill:
The three bottles of water cost £5.50 each, with another £8.33 service charge added. But the hotel then charged a further ‘minimum spend’ fee of £25 per person for using their cigar terraces after 4pm, bringing the bill to a total of £75.
Heaton told the Huffington Post “For £75, we probably could have had a nice glass of wine each or maybe even a bottle of champagne. But three bottles of water? I wasn’t angry. I was just totally bemused.”
He paid the bill to avoid making a scene in front of his client, but contacted the hotel later to complain about the fact that the minimum spend was never brought to his attention. This was their response:
Whoops!
We couldn't find this Tweet
Heaton, along with the rest of Twitter, was not entirely satisfied:
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We couldn't find this Tweet
The hotel has now responded again with some more explanatory tweets:
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Heaton still maintains he was never told about the minimum spend, however.
Oh, the drama…
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